Returns, Exchanges, and Refunds

Refund Processing

The approach used by puracy is as follows: Approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection; bank or card posting time may be additional. This explanation is included so the customer process is clear before an order is placed.

Who Pays Return Shipping

As part of the service provided by puracy, the customer is not charged approved return shipping: the merchant covers it for no-reason requests as well as damaged, defective, wrong, or missing-item cases. The statement is included to make the related service expectation clear at a glance.

Where Approved Returns Go

In administering this part of the store, puracy follows this rule: unless a dedicated address is supplied in the authorization, approved returns are directed to 3518 Brentwood Dr, Denton, Texas, 76207, United States. Unapproved parcels may be delayed or refused. This explanation helps ensure that the relevant customer standard is communicated plainly.

Condition and Exclusions

The exclusions below apply to no-reason returns. They do not limit remedies for merchandise that arrives damaged, defective, wrong, or incomplete, and they do not waive non-excludable consumer rights. puracy applies this rule to the relevant orders and requests. This wording is designed to make the relevant customer process easier to understand.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Problems with an Order

If an order is damaged, defective, incorrect, or incomplete, notify support@puracycare.shop with the order number and supporting information. The merchant will pay approved return shipping and provide the appropriate replacement, exchange, or refund. This is the operating standard followed by puracy. The statement is included to make the related service expectation clear at a glance.

Cancellation Before Shipment

A cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy. puracy applies this rule to the relevant orders and requests. This detail supports a clear understanding of the service standard that applies to the request.

30-Day Return and Exchange Window

For customers of puracy, a no-reason return or exchange may be requested within 30 days after the order is delivered. Start the request through support@puracycare.shop or 502-608-6308 before sending any item. It is set out to give customers a concise and transparent view of the applicable process.

Store Contact Details

• Brand: puracy
• Email: support@puracycare.shop
• Phone: 502-608-6308
• Company and default return address: 3518 Brentwood Dr, Denton, Texas, 76207, United States